Mae Cargo // Jewelry Sizing

Sizing:

Let’s talk about sizing your custom necklace! Most jewelry on my website is handmade and each chain is hand-cut to the size you are choosing. It is important to choose the correct length as to how you’d like the necklace to lay. ( TIP: take a piece of string and wrap it around your neck and lay it on your chest, as to how you’d like your necklace to be worn. Take that length and measure it. That will give you the exact size and will assist you in choosing the correct length ) 

 

Choosing the wrong size:

1. You will need to contact the shop owner, Kate@maecargo.com for this process. Please read below before emailing. 

 

2. My necklace is too short

- If you received your necklace and the necklace is too small, here is what the shop can offer. All necklaces are made to order with the exact length you chose before checkout. Once a chain is cut, there is no way to make a chain longer. All necklaces are one length and do not have an extender chain in the back. For this reason, ordering a new longer cut chain and having your necklace sent back to the shop for an adjustment is the solution.

- Sending back your necklace using the postal service is at the cost of the customer.

- There is a charge for this service. This includes: repairs to your jewelry, a brand new cut chain, and postage to ship it back to your address.

- This system will take 1-2 weeks to process.

- Service charges are $45.00 - and the charges can be paid via Venmo. If you agree to the $45.00 charge, please email Kate@maecargo.com for further instruction. 

 

3. My necklace is too long:

- If you received your necklace and the necklace is too long, here is what the shop can offer. All necklaces are made to order with the exact length you chose before checkout. Once the necklace is assembled and shipped, the length cannot be adjusted without additional repair costs. 

- If you want your customized necklace shorter, you will have to ship back your package to the shop for adjustments. Your original chain will be cut to fit the exact length you’d prefer. Once your chain is cut to your desired length, it cannot be adjusted longer without buying a whole new chain.

- Sending back your necklace using the postal service is at the cost of the customer. 

- There is a charge for this service. This includes: repairs to your jewelry, and postage to ship it back to your address. 

- This system will take 1-2 weeks to process. 

- Service charges are $30.00 - and the charges can be paid via Venmo. If you agree to the $30.00 charge, please email Kate@maecargo.com for further instruction.

 

Shop address below: 

( Please do not mail back any items before emailing Kate@maecargo.com )

Mae Cargo

PO Box 1146

Shalimar, Florida

32579